Refund Policy for Amalancer.com

Effective Date: April 27, 2024

At Amalancer.com (“we,” “our,” “us”), we strive to provide high-quality services that meet your needs and expectations. If you are not entirely satisfied with your purchase, we’re here to help. This Refund Policy outlines the circumstances under which refunds are granted, the process for requesting a refund, and other important information related to refunds.

By purchasing our services, you agree to the terms outlined in this Refund Policy. If you do not agree with these terms, please do not proceed with the purchase.

1. Eligibility for Refunds

Refunds are granted under the following conditions:

1.1 Service Not Delivered

  • If we fail to deliver the purchased service within the agreed-upon timeframe without prior notice or valid reason.

1.2 Defective or Non-Conforming Service

  • If the service delivered is significantly different from the description provided on our Site.
  • If the service contains substantial errors or defects that impede its functionality or performance.

1.3 Unauthorized Transactions

  • In cases where a transaction was made without your authorization, please contact us immediately for resolution.

1.4 Dissatisfaction with Service Quality

  • If you are dissatisfied with the quality of the service, please contact us within 14 days of purchase to discuss possible remedies.

Note: Refunds are not typically granted for services that have been fully delivered and accepted, or for reasons unrelated to the quality or delivery of the service.

2. Non-Refundable Items

Certain services and fees are non-refundable:

  • Customized Services: Services tailored specifically to your requirements once work has commenced.
  • Consultation Fees: Fees for initial consultations or advisory services.
  • Third-Party Fees: Charges from third-party services (e.g., domain registrations, hosting fees) are non-refundable.
  • Digital Products: Downloadable resources, code snippets, and other digital products once accessed or downloaded.

3. Refund Process

To request a refund, please follow these steps:

3.1 Contact Us

  • Email: support@amalancer.com
  • Subject Line: Refund Request – [Your Order Number]
  • Information to Include:
    • Your full name and contact information.
    • Order number and date of purchase.
    • Detailed explanation of the reason for the refund request.
    • Any supporting documentation or evidence related to the issue.

3.2 Review of Request

  • Upon receiving your refund request, our team will review the details to determine eligibility.
  • We may contact you for additional information or clarification during this process.

3.3 Approval and Processing

  • If your refund request is approved, we will process the refund within 14 business days.
  • Refunds will be issued using the original payment method unless otherwise agreed upon.
  • You will receive a confirmation email once the refund has been processed.

3.4 Denial of Refund

  • If your refund request does not meet the eligibility criteria, we will inform you with the reasons for denial.
  • You may still use our services and seek alternative resolutions as outlined in our Terms of Service.

4. Partial Refunds

In certain circumstances, we may offer partial refunds:

  • Project Cancellation: If you cancel a service after work has commenced, a partial refund may be issued based on the percentage of work completed.
  • Service Adjustments: If minor adjustments are needed to meet your requirements, we may offer a partial refund instead of a full refund.

5. Timeframe for Refund Requests

  • Standard Refund Requests: Must be submitted within 14 days of the service delivery or purchase date.
  • Exceptional Cases: Requests made after 14 days will be considered on a case-by-case basis but are not guaranteed.

6. Refund Exceptions

Refunds are not available in the following situations:

  • Change of Mind: Decisions to cancel or modify services due to a change in preference or circumstances.
  • Delayed Delivery: Refunds for delays not attributable to Amalancer.com, such as third-party service disruptions or client-side delays.
  • Incomplete Information: Failure to provide necessary information or resources required to deliver the service effectively.

7. Exchange Policy

Currently, we do not offer exchanges for services. If you wish to modify or upgrade your service, please contact us to discuss available options.

8. Dispute Resolution

If you believe your refund request has been handled improperly, you may seek resolution through the following steps:

8.1 Informal Resolution

  • Contact our support team to discuss and resolve the issue amicably.

8.2 Formal Complaint

  • Submit a formal complaint in writing, detailing the issue and desired resolution.

8.3 Arbitration

9. Changes to This Refund Policy

We may update our Refund Policy from time to time. Any changes will be effective immediately upon posting on the Site. The “Effective Date” at the top of this Refund Policy indicates when it was last updated. We encourage you to review this Refund Policy periodically for any updates or changes.

Your continued use of the Site and Services after the posting of changes constitutes your acceptance of the updated Refund Policy.

10. Contact Us

If you have any questions or concerns about this Refund Policy or need to request a refund, please contact us: